Shipping policy

Last Updated: February 13, 2026

At DJRV Gems, we are committed to delivering your precious gemstones safely and securely. Please read our shipping policy carefully to understand our delivery process.

1. Shipping Coverage

Domestic (India):

  • We ship to all serviceable pin codes across India
  • Free shipping available on all domestic orders

International:

  • We ship internationally to select countries
  • International shipping charges apply and will be calculated at checkout
  • Delivery times vary by destination (typically 5-10 business days)

2. Shipping Partners

Domestic India:

  • We use Shiprocket as our logistics partner, which works with multiple trusted courier services including Blue Dart, Delhivery, DTDC, Xpressbees, and others
  • The courier partner is automatically assigned based on your delivery location for fastest and most reliable service
  • We do not offer the option to choose a specific courier service

International:

  • We use DTDC/FedEx for international shipments
  • All international orders include full tracking
  • Courier selection based on destination and service availability

3. Order Processing & Dispatch Time

  • Orders are processed within 1-2 business days after payment confirmation
  • For prepaid orders (UPI/Card/Net Banking): Dispatch within 1-2 business days
  • For Cash on Delivery (COD) orders: Dispatch within 1-2 business days after order verification (India only)
  • High-value orders (above ₹25,000) may require phone/WhatsApp verification before dispatch
  • Orders placed on weekends or public holidays will be processed on the next business day
  • You will receive a dispatch confirmation with tracking details via SMS, email, and WhatsApp

4. Delivery Timeline

Domestic India:

Metro Cities & Major Towns:

  • Delivery within 3-4 business days from dispatch

Tier 2 & Tier 3 Cities:

  • Delivery within 4-6 business days from dispatch

Remote Areas:

  • Delivery within 5-7 business days from dispatch

International:

  • Delivery within 5-10 business days from dispatch (varies by destination)
  • Additional time may be required for customs clearance

Note: These are estimated timelines and may vary based on courier availability, weather conditions, local holidays, customs clearance, or unforeseen circumstances.

5. Shipping Charges

Domestic:

  • Free Shipping: Available on all orders across India
  • Shipping charges (if applicable) will be calculated at checkout based on order value and delivery location

International:

  • Shipping charges calculated at checkout based on destination and order weight
  • Any additional charges will be clearly displayed before payment

6. International Shipping - Customs Duties & Taxes

Shipping Method:

  • All international shipments are sent via DDU (Delivered Duty Unpaid)

Customer Responsibility:

  • All customs duties, import taxes, VAT, and any other fees imposed by your country are the sole responsibility of the customer
  • These charges are collected by the courier or customs authority at the time of delivery and must be paid by the recipient
  • We do not refund or reimburse customs duties, taxes, or related fees under any circumstances
  • Duty and tax rates vary by country and are determined by your local customs authority, not by DJRV Gems

Return to Origin (RTO) - International:

  • If a shipment is refused, unclaimed, or returned due to non-payment of customs duties/taxes, you will be responsible for the original shipping charges, return shipping costs, and any customs duties/taxes incurred
  • Refunds will only be issued after deducting all shipping costs, RTO charges, and any duties/taxes paid by us
  • RTO due to customer refusal or non-payment is not eligible for free return shipping

Important:

  • By placing an international order, you acknowledge and accept full responsibility for all customs duties, taxes, and potential RTO charges
  • Please monitor your shipment tracking and be available to pay any customs charges to avoid RTO

7. Order Tracking

Once your order is dispatched, you will receive:

  • SMS with tracking number
  • Email with tracking link
  • WhatsApp message with order status
  • You can track your shipment in real-time using the tracking link provided
  • Track your order 24/7 through the courier partner's website or app
  • For tracking assistance, contact us at support@djrvgems.com or WhatsApp +919879152660

8. Packaging & Security

  • All gemstones are packaged with extreme care using secure, tamper-proof packaging
  • Multiple layers of protective material ensure your gemstone arrives in perfect condition
  • Packages are sealed with security tape to prevent tampering
  • High-value orders receive additional security packaging
  • Each package includes the gemstone, IDI certificate, and invoice

9. Insurance & Liability

Domestic India:

Important Notice:

  • Shiprocket does not provide insurance coverage for luxury goods including gemstones, jewelry, and precious stones
  • While we use secure packaging and trusted courier partners, we cannot guarantee against loss or damage during transit
  • We strongly recommend customers to:
    • Choose prepaid payment methods for high-value orders (better tracking and accountability)
    • Inspect the package carefully before accepting delivery
    • Record an unboxing video for high-value orders (₹25,000+)
    • Report any damage or tampering immediately upon delivery

International:

  • All international shipments are fully insured for the declared value
  • In case of loss or damage, claims must be filed within 7 days of delivery with unboxing video evidence

Our Commitment:

  • We take full responsibility for proper packaging and timely dispatch
  • In case of loss or damage during transit, we will work with the courier partner to investigate and resolve the issue
  • For damaged products, we will offer replacement or refund after verification (unboxing video required)
  • We will assist you in filing claims with the courier company if needed

Customer Protection:

  • Always inspect the package in front of the delivery person
  • Do not accept damaged or tampered packages
  • Take photos/videos if you notice any issues
  • Contact us immediately at support@djrvgems.com or WhatsApp +919879152660

10. Delivery Process

Domestic Standard Delivery:

  • Courier partner will attempt delivery at the address provided
  • You will receive a call/SMS before delivery attempt
  • Signature may be required for high-value shipments
  • Please ensure someone is available to receive the package

Cash on Delivery (COD) - India Only:

  • Payment must be made in cash to the courier partner at the time of delivery
  • Please keep exact change ready
  • COD is available only on orders above ₹5,000
  • UPI payment to delivery person may be available (subject to courier partner)

International Delivery:

  • Signature required for all international shipments
  • Customer must be available to pay customs duties/taxes (if applicable)
  • Valid ID may be required by customs authority

11. Failed Delivery & RTO (Return to Origin)

Domestic:

If delivery fails due to:

  • Incorrect or incomplete address
  • Customer unavailability
  • Refusal to accept delivery
  • Customer not reachable

What happens:

  • Courier will make 2-3 delivery attempts
  • If all attempts fail, the package will be returned to us (RTO - Return to Origin)
  • Return shipping charges may apply and will be deducted from any refund
  • For prepaid orders: Refund will be processed after deducting return shipping costs
  • For COD orders: No refund applicable as payment was not made

International:

  • If delivery fails due to non-payment of customs duties/taxes, customer refusal, or unavailability, all shipping costs, RTO charges, and duties/taxes will be deducted from refund
  • No exceptions for international RTO

To avoid RTO:

  • Provide accurate and complete delivery address with landmark
  • Ensure your phone number is correct and reachable
  • Respond to courier partner's calls/messages
  • Track your order and plan to be available for delivery
  • For international orders: Be prepared to pay customs duties/taxes

12. Address Changes

  • Address can be modified only before dispatch
  • Once dispatched, address cannot be changed
  • Contact us immediately at support@djrvgems.com if you need to change the address
  • We will try our best to accommodate if the order hasn't been handed to the courier

13. Delivery Issues

Damaged Package:

  • Do NOT accept delivery if package appears damaged or tampered
  • Take photos/videos and inform the courier partner immediately
  • Contact us at support@djrvgems.com or WhatsApp +919879152660
  • We will arrange for replacement or refund

Lost Package:

  • If tracking shows delivered but you haven't received it, contact us within 24 hours
  • We will investigate with the courier partner
  • Provide any relevant information (security footage, neighbor confirmation, etc.)

Delayed Delivery:

  • If delivery is delayed beyond estimated timeline, contact us
  • We will track and expedite with the courier partner
  • Delays due to force majeure, natural disasters, customs clearance, or courier issues are beyond our control

14. Unboxing Video Mandatory

For your protection, we strongly recommend:

  • Record a complete unboxing video
  • Video should show:
    • Sealed package before opening
    • Opening process
    • Contents of the package
    • Gemstone and certificate
  • This helps in case of any disputes regarding product condition or authenticity
  • Unboxing video is mandatory for return/refund claims

15. High-Value Orders (₹25,000+)

Additional security measures:

  • Phone/WhatsApp verification before dispatch
  • Confirmation of delivery address and preferred delivery time
  • Mandatory signature on delivery
  • Unboxing video strongly recommended
  • We may request photo ID verification from the delivery person

16. Festive Season & Peak Times

  • During festive seasons (Diwali, New Year, etc.), delivery may take 2-3 days longer
  • We will inform you of any expected delays
  • Plan your orders in advance during peak seasons

17. Contact Us for Shipping Queries

For any shipping-related questions:

  • Email: contact@djrvgems.com
  • WhatsApp/Phone: +919924335055
  • We respond within 24-48 hours on business days

18. Terms & Conditions

  • This shipping policy is subject to change without prior notice
  • By placing an order, you agree to this shipping policy
  • For other policies, please refer to our Terms of Service, Refund Policy, and Privacy Policy