FAQs

Natural gemstones are formed in nature over millions of years through geological processes. Synthetic gemstones are created in laboratories and have the same chemical composition and physical properties as natural stones, but are made in controlled environments. While both are real gemstones, natural stones are rarer and typically more valuable due to their natural origin and unique characteristics.

Inclusions are internal characteristics or imperfections found within gemstones. They can be minerals, crystals, fractures, or other materials that were trapped inside the stone during its formation. Inclusions are like a gemstone's fingerprint, making each stone unique. They can affect the clarity and value of a gemstone.

Natural gemstones form deep within the Earth under intense heat and pressure over millions of years. During this natural formation process, other minerals, gases, liquids, or fractures can become trapped inside the crystal structure. These inclusions are evidence of the stone's natural origin and geological journey, making them a normal and expected characteristic of natural gemstones.

The Four C's are the standard criteria for evaluating gemstones and diamonds:
• Cut - The quality of the stone's proportions, symmetry, and polish
• Color - The hue, tone, and saturation of the gemstone
• Clarity - The presence or absence of inclusions and blemishes
• Carat - The weight and size of the gemstone

Yes! Beyond the 4C's, consider:
• Origin - Where the gemstone was mined can affect value
• Treatment - Whether the stone has been enhanced
• Certification - Independent lab reports verifying authenticity
• Fluorescence - How the stone reacts to UV light
• Luster - The quality of light reflection
• Durability - Hardness and suitability for your intended use

Treatment refers to any process used to improve a gemstone's appearance, durability, or color. Common treatments include heating, irradiation, filling fractures, or dyeing. Gemstones are treated to enhance their natural beauty, improve clarity, intensify color, or make them more durable for jewelry use. Most gemstones on the market today are treated, and reputable sellers will always disclose any treatments.

To verify authenticity:
• Request a certificate from a reputable gemological laboratory
• Have the stone examined by a certified gemologist
• Check for natural inclusions under magnification
• Verify the seller's credentials and reputation
• Be wary of prices that seem too good to be true
• Look for proper documentation and guarantees

Natural gemstones are expensive because they are rare, take millions of years to form, and require significant effort to mine and process. Factors affecting price include rarity, quality (based on the 4C's), origin, size, treatment status, and market demand. Fine quality natural gemstones with excellent color, clarity, and cut command premium prices due to their scarcity and beauty.

Carat is the unit of weight used to measure gemstones and diamonds. One carat equals 200 milligrams or 0.2 grams. Carat weight is often divided into points, with 100 points equaling one carat. For example, a 0.50 carat diamond is also called a 50-point diamond. Larger carat weights are rarer and typically more valuable, though size alone doesn't determine a gemstone's worth.

No, carat is not related to purity. Carat measures only the weight of a gemstone, not its quality or purity. Purity or quality is determined by clarity (the presence of inclusions), color, and other factors. For metals like gold, the term "karat" (spelled differently) measures purity, but for gemstones, carat refers solely to weight.

Carat and Ratti are both units of weight for gemstones, but they're used in different regions:
• Carat - International standard unit; 1 carat = 200 milligrams
• Ratti - Traditional Indian unit; 1 Ratti ≈ 0.91 carats or approximately 182 milligrams
The conversion is: 1 Ratti = 0.91 carats, or 1 carat = 1.1 Ratti (approximately)

The cost of natural gemstones varies widely based on type, quality, size, origin, and treatment. Prices can range from a few dollars per carat for common stones to thousands or even millions for rare, high-quality gems. To get an accurate price, consider:
• The specific type of gemstone you want
• Your desired size (carat weight)
• Quality preferences (color, clarity, cut)
• Whether you want certified stones
• Your budget range
We'd be happy to provide specific pricing based on your requirements!

At DJRV Gems, we source our gemstones from various locations across India, ensuring a genuine and authentic collection. We are committed to offering the best quality standards at competitive prices, making sure that the authenticity of each stone is well preserved and maintained throughout our process. Our mission is to provide you with gemstones that meet the highest standards of quality and genuineness, giving you complete confidence in your purchase.

We currently offer only loose gemstones on our website. However, we can definitely configure your selected gemstone into beautiful custom jewelry upon personal request and consultation over the phone. Once you reach out to us, you become our valued personal client, and we'll work closely with you to create the perfect piece tailored to your unique preferences and vision!

We typically deliver within 7 days from the day your order is placed. For exact timeframes based on your location, please refer to our Shipping Policy. If you request a special gemological certificate with your gemstone, please allow an additional 3-7 days for proper certification and processing to ensure complete authenticity documentation.

Currently, we ship only within India to ensure the best service and delivery experience. However, we foresee expanding our services to ship globally very soon, bringing DJRV Gems' authentic gemstones to customers worldwide. Stay tuned for updates on international shipping availability!

Our orders are shipped with utmost care and professional handling. We use specialized packaging that has been trusted for years to safely transport precious stones across all locations. However, please be aware that we cannot guarantee against unforeseen conditions during transit beyond our control. We strongly advise creating an unboxing video when you receive your package for your protection. Rest assured, if any damage occurs that is not your fault, we will definitely process your refund. Your satisfaction and peace of mind are our priorities!

Yes, absolutely! We deliver exactly what you see and purchase. We make every effort to photograph each gemstone as authentically as possible without any artificial enhancement or editing. We believe in complete transparency and show you the stone exactly as it is. However, please note that very slight color variations may appear based on different screen settings, lighting conditions, and individual perception. What you see is what you get!

Requesting a return is easy with our self-serve return system. Simply follow these steps:
1. Visit your customer account at https://account.djrvgems.com
2. Log in with your email and password
3. Go to your order history and select the order you want to return
4. Click on \"Request Return\" and follow the instructions
5. Select the items you wish to return and provide a reason
6. Submit your return request

We will review your return request within 24-48 hours and notify you via email once it's approved. Remember, returns must be requested within 7 days of delivery, and items must be in their original, unworn condition with all packaging and certificates intact. For complete return conditions, please refer to our Return & Refund Policy.

We accept returns within 7 days of delivery under specific conditions to ensure fairness for all parties. Returns are accepted for damaged, defective, or incorrect products. The gemstone must be in its original, unworn condition with all original packaging and documentation intact. To request a return, log in to your account at https://account.djrvgems.com and submit a return request. For complete details on our return process, conditions, and refund timelines, please visit our Return & Refund Policy. We strive to make the return process as smooth and transparent as possible.

We do not accept returns for gemstones that have been worn or used. However, we understand you may have genuine concerns or wish to verify your gemstone's authenticity. If you would like to have your gemstone tested elsewhere, please have a prior discussion with us directly about your specific queries or concerns. Based on the genuineness of your request, we may allow testing under certain conditions. Please note that it would be your responsibility to keep the stone in pristine condition during this process. Any damage, wear, or alteration would make the stone ineligible for return. We appreciate your understanding and cooperation in maintaining the integrity and condition of our gemstones.

DJRV Gems does not authorize any third-party sellers to sell our gemstones. All authentic DJRV Gems purchases are made directly through our website (djrvgems.com) or our physical store in Surat. If someone claims to be selling a DJRV Gems gemstone, please verify with us before purchasing. You can always call us at +919879152660, visit our store at 52, Hari-Hari society, V-1, Behind Balashram, Katargam, Surat-395004, or write to us at contact@djrvgems.com. We provide certifications from well-reputed gemological laboratories with all our authentic gemstones and can help you verify the legitimacy of any claimed DJRV Gems product.

We offer multiple secure payment options through our trusted payment partner to make your shopping experience convenient:
• Credit Cards (Visa, Mastercard, American Express, RuPay)
• Debit Cards (Visa, Mastercard, Maestro, RuPay)
• Net Banking (all major Indian banks)
• UPI (Google Pay, PhonePe, Paytm, BHIM, and all UPI apps)
• Digital Wallets (Paytm, PhonePe, Mobikwik, Freecharge)
• Cash on Delivery (COD) - Available on orders above ₹5,000
All payments are processed securely with industry-standard encryption and security protocols.

We accept all major credit and debit cards issued in India and internationally:
• Visa and Visa Debit
• Mastercard and Mastercard Debit
• American Express (Amex)
• RuPay Credit and Debit Cards
• Maestro Debit Cards
• Diners Club
Both domestic (Indian) and international cards are accepted. All card transactions are secured with 3D Secure authentication (Verified by Visa, Mastercard SecureCode, Amex SafeKey) for your protection.

Yes, we accept international credit and debit cards from Visa, Mastercard, and American Express. However, please note that we currently ship only within India. Some international banks may charge foreign transaction fees or currency conversion charges - please check with your card issuer for details.

Absolutely! Your payment security is guaranteed through:
• PCI DSS Level 1 Compliance - The highest security standard for payment processing
• 256-bit SSL encryption for all transactions
• 3D Secure authentication for card payments
• Fraud detection and prevention systems
• Secure tokenization - Your card details are never stored on our servers

No, DJRV Gems does not store any of your card or bank information. All payment data is processed and securely handled by our PCI DSS compliant payment gateway partner. When you make a payment:
• Your card details are entered directly on our partner's secure payment page
• Information is encrypted using industry-standard 256-bit SSL encryption
• Payment data is tokenized and never stored on our servers
• We only receive confirmation of successful payment, not your sensitive financial information
This ensures your financial information remains completely secure and private. Our partner follows strict RBI guidelines and international security standards to protect your data.

Your account security is our top priority. We protect your login details through:
• Secure password encryption - Your password is never stored in plain text
• HTTPS/SSL encryption for all data transmission
• Secure authentication protocols
• Regular security audits and updates
• Protection against unauthorized access attempts
We recommend using a strong, unique password and never sharing your login credentials with anyone. If you suspect any unauthorized access to your account, please contact us immediately at contact@djrvgems.com.

Yes, your credit card information is completely safe. Our partner uses a PCI DSS Level 1 compliant payment gateway, which is the highest security standard in the payment industry. Your card details are:
• Never stored on our servers
• Encrypted with 256-bit SSL technology during transmission
• Protected by 3D Secure authentication (Verified by Visa, Mastercard SecureCode)
• Processed through secure, tokenized systems
• Monitored by advanced fraud detection systems
We never see or have access to your complete card information. All payment processing is handled securely by our payment provider in compliance with international security standards and RBI guidelines.

Yes, DJRV Gems is committed to maintaining the highest security standards for safe browsing and shopping:
• SSL Certificate - Our website uses HTTPS encryption to protect all data transmission
• Shopify Platform Security - We operate on Shopify, which is PCI DSS compliant and meets international security standards
• Secure Payment Gateway - PayU is PCI DSS Level 1 certified
• Regular Security Updates - Our platform receives continuous security patches and updates
• Data Protection Compliance - We follow strict privacy and data protection guidelines
You can safely browse and shop on djrvgems.com knowing that your information is protected by industry-leading security measures.

We collect only the information necessary to process your orders and provide excellent service:
• Contact Information - Name, email address, phone number
• Shipping Address - Delivery location details
• Payment Information - Processed securely through PayU (not stored by us)
• Order History - Details of your purchases
• Account Information - Username and encrypted password (if you create an account)
• Device Information - IP address, browser type for security and analytics
We collect this information only when you voluntarily provide it during account creation, checkout, or communication with us. For complete details, please review our Privacy Policy.

We use your personal information solely to serve you better and never misuse it:
• Order Processing - To fulfill and deliver your gemstone purchases
• Communication - To send order confirmations, shipping updates, and respond to inquiries
• Customer Service - To provide support and resolve any issues
• Account Management - To maintain your account and preferences
• Security - To prevent fraud and protect your account
• Legal Compliance - To meet regulatory requirements
• Marketing Communications - Only with your prior consent and agreement, we may send you promotional offers, new product announcements, and exclusive deals. You can opt out at any time.

We do not sell or rent your personal information to third parties. Any marketing-related use of your data requires your explicit consent, and you maintain full control to unsubscribe from marketing communications at any time. Your data is used exclusively to enhance your shopping experience with DJRV Gems. For full details, please see our Privacy Policy.

Your privacy is fundamental to our business. We maintain your privacy through:
• Strict Data Protection - We follow industry best practices and legal requirements
• Limited Access - Only authorized personnel can access customer information
• No Third-Party Selling - We never sell or rent your personal data
• Secure Storage - All data is stored on secure, encrypted servers
• Transparent Policies - Clear privacy policy explaining our practices
• Your Rights - You can request access, correction, or deletion of your personal data
• Confidentiality - We treat all customer information as strictly confidential
• Marketing Control - You have complete control over marketing communications and can opt out at any time
We are committed to protecting your privacy and complying with all applicable data protection laws. If you have any privacy concerns, please contact us at contact@djrvgems.com or review our complete Privacy Policy.